If left alone, all emails from the Help Desk will come from the TicketSlate email address and server. This works fine, but, you won't be able to monitor replies to ticket emails, and your own email server might treat TicketSlate emails a junk. To avoid this, you have the option to use your own email servers for outgoing email.
Email Settings
The available configurations are:
- Send from TicketSlate / Ticket Replies Off
- SMTP & IMAP
- Google API
- Microsoft Graph API
Each option, when selected has it's own details instructions. Please refer to these instructions and choosing an option.
Additional options for all configurations
Either way you go, you have the ability to enable "Test mode". This will send all emails to the test emails provided instead of the emails address they were intended to go, such as ticket owners, approvers, and submitters.