If left alone, all emails from the Help Desk will come from the TicketSlate email address and server. This works fine, but, you won't be able to monitor replies to ticket emails, and your own email server might treat TicketSlate emails a junk. To avoid this, you have the option to use your own email servers for outgoing email.

Email Settings

The available configurations are:

• Send from TicketSlate / Ticket Replies Off
• Google API
• Microsoft Graph API

Each option has it's own detailed instructions that are displayed when chosen. Please refer to these instructions when choosing an option.

Additional options for all configurations

You have the option to send a copy of all emails to additional email addresses. This can be used to monitor the system or test your email configuration.