You can view and manage all users from the user screen under Settings. Enabled users are what count towards your subscription license limit.

User List

The user list shows all users. Some users can't be edited or removed, mainly your initial admin account. Click on the edit icon for a user to open the user screen.

User Screen

When you add or edit a user, the email, first name, and last name are all required.

You can also toggle the enabled/disabled status for any user. Be aware though, that if you are using User Sync, the enabled/disabled status will be set to the status from your organization when it runs every evening.

You can choose to send a welcome email users. The welcome email changes depending on your authentication method.

• TicketSlate Login - The user will get a welcome message AND their password if set.
• SAML Authentication - The user will just get a welcome message with a link to the site, no password is needed as the user will be logging in with your organization's credentials instead

Removing Users

If you remove a user, they are marked disabled if they ever participated in any aspect of the Help Desk system as references to their name still need to be shown. If not, they will be deleted completely.