Ticket owners are the people assigned to handle the ticket. A ticket can have multiple owners or be "Unassigned"

Ticket Screen

From the ticket screen, you can add/remove owners in the ticket details section

Click the plus icon to add more owners, or the X icon next to an owner to remove them. When you click the plus icon, you can search for any user in the system.

All ticket owners will get:

• Emailed when a new ticket is created
• Emailed when there's a new reply to the ticket

Category Settings

You can set categories to have default owners. This is done on each Department's Category Screen