A Help Desk for Any Size Business

  • Try FREE for 30 days
  • Enterprise-level ticket system
  • Easy to use app-like design
  • Manage assets/contracts/POs
  • Mobile friendly
  • Entra/AD/Google integration
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Plans / Pricing
16% off yearly plans

Designed for Mobile

TicketSlate was designed to work flawlessly on mobile devices in addition to desktop browsers.

Multiple Departments

Optionally have other departments in your organization use the support system, such as maintenance or HR.

Ticket Categories

Each department can have any number of categories. Each category can be set up with default ticket owners, custom questions, and descriptive HTML text.

Extensive Reporting

Reports for any combination of data available for easy access. Charts, graphs, spreadsheets. Suggest new reports easily.

Theme Customization

Use your company colors and logo to brand your ticket system the way you want.

Knowledge Base Articles

Create a database of how-to articles for your users. Document common problems and fixes and automatically suggest articles when users create tickets.

Other Features

Merge related tickets, auto-close old tickets, and manage email settings all from the easy-to-use settings interface.

Asset Tracking w/ App
  • Track assets, vendor contracts, and purchase orders
  • Get notified before contracts end
  • Scan assets with our iOS and Android Inventory App
  • Discover networked devices using our PowerShell and Mac scrips
  • View user's computer details when they submit a ticket

SSO Authentication

TicketSlate has a built-in login system, but you can also use any SAML 2.0 identity provider for authentication. Set-up is as easy as importing your identity provider's metadata and providing them ours. Common SAML 2.0 providers include:

Microsoft Entra/Azure

Automatically sync user accounts using Microsoft Graph. Monitor replies to ticket emails and automatically update tickets.

Google API

Monitor replies to ticket emails and automatically update tickets.

Active Directory (Remote)

Automatically sync user accounts.

TicketSlate API

Add/update users and tickets using the TicketSlate API. Manage the system remotely with your own 3rd party apps.

API endpoints include: tickets, users, and assets. Extensive documentation is available from the Developer area in the app's Settings.