TicketSlate was designed to work flawlessly on mobile devices in addition to desktop browsers.
Optionally have other departments in your organization use the support system, such as maintenance or HR.
Each department can have any number of categories. Each category can be set up with default ticket owners, custom questions, and descriptive HTML text.
Reports for any combination of data available for easy access. Charts, graphs, spreadsheets. Suggest new reports easily.
Use your company colors and logo to brand your ticket system the way you want.
Create a database of how-to articles for your users. Document common problems and fixes and automatically suggest articles when users create tickets.
Merge related tickets, auto-close old tickets, and manage email settings all from the easy-to-use settings interface.
TicketSlate has a built-in login system, but you can also use any SAML 2.0 identity provider for authentication. Set-up is as easy as importing your identity provider's metadata and providing them ours. Common SAML 2.0 providers include:
Automatically sync user accounts using Microsoft Graph. Monitor replies to ticket emails and automatically update tickets.
Monitor replies to ticket emails and automatically update tickets.
Automatically sync user accounts.
Add/update users and tickets using the TicketSlate API. Manage the system remotely with your own 3rd party apps.
API endpoints include: tickets, users, and assets. Extensive documentation is available from the Developer area in the app's Settings.
